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Terms and Conditions
We are very strict with our terms and we indulge users to read carefully to avoid un-awareness
1. Introduction
Welcome to 9jagigs.com .
The following terms of service (these “Terms of Service”), govern your access to and use of the 9JaGigs website and mobile application, including any content, functionality and services offered on or through 9jagigs.com or the 9JaGigs mobile application (the “Site”) by 9jaTechnologies LTD., as applicable. 9jaGigs. and its subsidiaries are collectively referred hereto as “9jaGigs” “we” or “us” and “you” or “user” means you as an user of the Site.
Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service and 9jaGigs Payment Terms, found here (“Payment Terms”), which is incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.
This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the Site or the 9JaGigs services. By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.
The original language of these Terms of Service, as well as all other texts throughout the Site, is English. 9jaGigs makes this translation available for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail.
2. Key Terms
Buyers are users who purchase services on 9JaGigs
Business Account is a collaborative Buyer account.
Business Account Team Member or Team Member is any user that is invited or uses a Business Account.
Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.
Orders are the formal agreements between a Buyer and Seller after a purchase was made from the Seller’s Gig Page.
Sellers are users who offer and perform services through Gigs
3. Overview (Main terms, in a nutshell)
- Only registered users may buy and sell on 9jaGigs. Registration is free. In registering for an account, you agree to provide us with accurate, complete and updated information and must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
- Buyers pay 9jaGigs in advance to create an order (see Payment Terms).
- Orders are purchased through the Order button found on a Seller’s Gig page or through a Custom Offer.
- For fees and payments please read the Payment Terms
- Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Sellers’ reputation and status.
- Users may not offer or accept payments using any method other than placing an order through 9jagigs.com
- When purchasing a Gig, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Gig page
- 9JaGigs retains the right to use all published delivered works and Logo Designs for 9jaGigs marketing and promotion purposes.
- We care about your privacy. You can read our Privacy Policy here.
- Users undertake to comply with 9jaGigs Community Standards, which are a set of behavior rules and guidelines, applicable to the 9jaGigs community and marketplace in addition to these Terms of Service, as updated from time to time.
4. Sellers
- Sellers create Gigs on 9jaGigs to allow Buyers to purchase their services.
- Sellers may also offer Custom Offers to Buyers in addition to their Gigs.
- Each Gig you sell and successfully complete, accredits your account with a revenue equal to 85% of the purchase amount.
- 9jaGigs accredits Sellers once an order is completed. See our “Orders” section below for a definition of a completed order.
- Sellers may not promote their Gigs or any 9jaGigs content via the Google Ads platform.
- The Seller’s rating is calculated based on the order reviews posted by Buyers or Business Account Team Members. High ratings allow Sellers to obtain advanced Seller levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
- For security concerns, 9jaGigs may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple 9jaGigs accounts to a single withdrawal provider.
- Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
NOTE: Every published service takes up to maximum 24hrs to undergo reviews and change of status.
- 9jaGigs has the right to trash services which goes against our community regulations such as having any fraudulent content, having un-related content body to the title. We strictly review context!
- Status could be trashed or published
5. Buyers
- You may not offer direct payments to Sellers using payment systems outside of the 9JaGigs platform.
- 9jaGigs retains the right to use all publicly published delivered works for 9jaGigs marketing and promotional purposes.
- Buyers may request a specific service from the Post a Request feature. Services requested on 9jaGigs must be an allowed service on 9jagigs. Users should refrain from using the Post a Request feature for any purpose other than looking for services on9jaGigs.
6. Orders
- Once payment is confirmed, your order will be created and given a unique order number
- Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Gig.
- An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer.
- We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact 9jaGigs Customer Support department for assistance.
- Buyers may purchase a Gig Subscription, if available on the Seller’s Gig page
7. Handling Orders
- When a Buyer orders a Gig, the Seller is notified by email as well as notifications on the site while logged into the account.
- Sellers are required to meet the delivery time they specified when creating their Gigs. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller’s status.
- Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the Order as Delivered.
- Users are responsible for scanning all transferred files for viruses and malware. 9jaGigs will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
8. Reviews
- Feedback reviews provided by Buyers while completing an Order are an essential part of 9jaGigs rating system. Reviews demonstrate the Buyer’s overall experience with the Sellers and their service. Buyers are encouraged to communicate to the Seller any concerns experienced during their active order in regards to the service provided by the Seller.
- Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.
- Feedback comments given by Buyers are publicly displayed on a Seller’s Gig page.
- Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations
- .Once the Buyer submits his/her review, the Seller will receive a notification and will also have the opportunity to leave a review about working with the Buyer.
9. Disputes And Cancellations
- We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact 9jaGigs
10. Violations
Users may receive a warning to their account for violations of our Terms of Service and/or our Community Standards or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing Seller statuses or becoming permanently disabled based on the severity of the violation.
Multiple Accounts – To prevent fraud and abuse, users are limited to one active 9jaGigs account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the 9jaGigs community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of 9jaGigs Terms of Service and/or our Community Standards is a cause for permanent suspension of all accounts.
Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on 9jaGigs. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts – You may not buy or sell 9jaGigs accounts.
11. Payments
Each Gig you sell and successfully complete, accredits your account with revenue equal to 85% of the purchase amount.
9JaGigs accredits Sellers once an order is completed.
If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s 9jaGigs Balance.
Sellers may withdraw their revenues using one of 9jaGigs withdrawal options
For security concerns, 9jaGigs may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity.
This may come as a result of security issues, improper behavior reported by other users, or associating multiple 9jaGigs accounts to a single withdrawal provider.
Withdrawals can only be made in the amount available to you.
Withdrawal fees vary depending on the withdrawal method.
Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
Withdrawals are currently done on Buyers/Sellers personal Nigeria’s Account Number